SUPPORT is being offered to Freeview customers whose signal could be interrupted by new 4G signals being switched on.

Fourth Generation mobile signals, known as 4G give people faster access to the internet on smartphones and tablets and have been switched on in Chipping Campden.

However, there is a chance that some 4G mobile signals transmitted at 800 MHz will cause interference to Freeview, which is TV received via an aerial.

Because 4G at 800 MHz signals sit next to the frequencies used by Freeview, they can overload the receivers in TVs and set-top boxes causing interference such as loss of sound, pictures going blocky, freezing or the TV screen going blank or showing a ‘No Signal’ message.

A company called at800 offers free support to households that rely on Freeview for their TV to resolve 4G related interference problems so that viewers in Chipping Campden can keep enjoying their favourite programmes.

at800 also offers extra support for the elderly and those that receive disability premiums (income support).

Cable and satellite TV, like Sky or Virgin, won’t be affected.

However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters and advice, but not in-home engineer support.

People who live in communal properties should contact at800 and also advise their landlords. at800 can provide free filters to landlords but property managers are responsible for the cost of fitting these.

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