Last Sunday was busiest day ever for Worcester Royal A&E

Worcestershire Royal Hospital

Worcestershire Royal Hospital

First published in Tewkesbury by

SUNDAY saw more people visit Worcestershire Royal Hospital’s accident and emergency department than on any other day in its 12-year history.

The day after England played its opening game in the World Cup against Italy, 241 patients arrived at the department, compared with a usual figure of about 210.

But doctors, nurses and other healthcare workers at the hospital were up to the challenge, with only six patients waiting more than four hours to be treated.

The hospital has not given a reason for the surge in numbers.

A&E manager Lisa Spencer described the day as “extremely busy” but praised her colleagues for their hard work managing the flow of patients through the hospital.

“We were able treat our patients as they came into A&E and then refer them to a speciality and transfer them to the appropriate ward for further care,” she said. “This reduced the ‘bottleneck’ that we sometimes see in A&E, which results in patients being seen in the corridor.

“The type of patients we saw ranged from the acute medically unwell, chest pains, strokes, and accidents to minor injuries. A vast majority of our patients came to see us with minor injuries.

“Our Emergency Nurse Practitioners were able to concentrate on treating these patients with great expertise, leaving doctors to concentrate on patients in the resuscitation room and majors.”

Out of the 241 patients, 81 were suffering from serious injuries or illnesses while the remaining 160 were classed as ‘minor’.

Sixty-six patients were admitted to hospital while the others were either sent home or transferred to another facility.

A&E sister Jenny Harris said she had not realised so many patients had attended A&E until she saw the figures.

“Everyone worked hard and we had beds available,” she said.

“It didn’t feel too overwhelming as it has done previously with fewer patients, but no beds to transfer patients to.

“The team performed brilliantly and it just proves with the right amount of staff, dedication and flow into the hospital, the department can perform efficiently and safely.”

Elsewhere in the county, 168 people visited A&E at Redditch’s Alexandra Hospital while 68 attended the 24-hour minor injuries unit at Kidderminster Hospital on the same day, all of whom were treated within four hours.

On a typical week, Sunday and Monday are the busiest days at the hospital’s A&E department.

For advice on whether or not or not to go to A&E call NHS 111.

Comments (4)

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10:51am Thu 19 Jun 14

vertis43ad says...

First I want to make PLAIN I do NOT blame any of the staff for what I about to say Personally I have been about a whisker away from calling an ambulance for around six weeks now. What stops me. is the confirmed knowledge from the above statement together my wife's Pain and trolley experience of 2 months ago . NOTHING has changed except SPIN has now been added. Patients in the corridor , huge UNCOUNTED numbers, no problem. No patients Experiences mentioned, ALLS FINE. Nothing FOR YUO THE PEOPLE TO WORRY ABOUT. I hope for your sake you are not Experiencing bouts of SEVERE 2 months later UNDIAGNOSED. Pain? Afraid to call for HELP. Want to here more about my experience and the ALLEGED "HEALTH" service. Meanwhile I hope I recover by myself from my present ailment if I do I SWEAR BY ALMIGHTY GOD I WILL TRY AND HELP MYSELF AND MY FOLLOW CITIZENS TOWARDS a" REAL "health service HEALTH
First I want to make PLAIN I do NOT blame any of the staff for what I about to say Personally I have been about a whisker away from calling an ambulance for around six weeks now. What stops me. is the confirmed knowledge from the above statement together my wife's Pain and trolley experience of 2 months ago . NOTHING has changed except SPIN has now been added. Patients in the corridor , huge UNCOUNTED numbers, no problem. No patients Experiences mentioned, ALLS FINE. Nothing FOR YUO THE PEOPLE TO WORRY ABOUT. I hope for your sake you are not Experiencing bouts of SEVERE 2 months later UNDIAGNOSED. Pain? Afraid to call for HELP. Want to here more about my experience and the ALLEGED "HEALTH" service. Meanwhile I hope I recover by myself from my present ailment if I do I SWEAR BY ALMIGHTY GOD I WILL TRY AND HELP MYSELF AND MY FOLLOW CITIZENS TOWARDS a" REAL "health service HEALTH vertis43ad
  • Score: 0

11:15am Thu 19 Jun 14

vertis43ad says...

2ND comment NOTE the SPIN article is by a hospital MANAGER I challenge this version of TRUTH . Come on Lisa let there be light.Let the people decide ALSO note the peoples apathy no comments bar mine although "MOST READ" It looks like Joe public are accepting the status quo . Until it happens to them YOU may not agree but consider. WE NEEND A NATIONAL "HEALTH" PARTY If we do not have good health what do we have? THINK AND ACT !
2ND comment NOTE the SPIN article is by a hospital MANAGER I challenge this version of TRUTH . Come on Lisa let there be light.Let the people decide ALSO note the peoples apathy no comments bar mine although "MOST READ" It looks like Joe public are accepting the status quo . Until it happens to them YOU may not agree but consider. WE NEEND A NATIONAL "HEALTH" PARTY If we do not have good health what do we have? THINK AND ACT ! vertis43ad
  • Score: -1

1:47pm Fri 20 Jun 14

xxfiregemxx says...

without meaning to sound rude....if you have been " about a whisker away from calling an ambulance for around six weeks now. " surely you don't need one? An ambulance is for life/death situations not something you can control yourself for six weeks.
without meaning to sound rude....if you have been " about a whisker away from calling an ambulance for around six weeks now. " surely you don't need one? An ambulance is for life/death situations not something you can control yourself for six weeks. xxfiregemxx
  • Score: 1

4:14pm Fri 20 Jun 14

nicki1967 says...

I have to agree with xxfiregemxx here. Ambulances and the A & E department are for emergencies and not for something that you should obviously visit your GP about. There is also the out-of-hours GP service, I believe. Seem to me like the comments by vertis43ad are irrelevant. And, let's not forget, the staff working in the A & E department have an awful lot to contend with and work **** hard.
I have to agree with xxfiregemxx here. Ambulances and the A & E department are for emergencies and not for something that you should obviously visit your GP about. There is also the out-of-hours GP service, I believe. Seem to me like the comments by vertis43ad are irrelevant. And, let's not forget, the staff working in the A & E department have an awful lot to contend with and work **** hard. nicki1967
  • Score: 1

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