GP SURGERIES in Worcester are bucking the national trend by providing a high standard of service to patients.

This week the Care Quality Commission (CQC) released its Intelligent Monitoring database, allowing patients to review information on their own surgery and see which were placed in the highest priority for inspection based on patients’ experiences and results of surveys.

Each surgery is placed in one of six bands – one being the highest priority for inspection and six being the lowest. Although 1,200 surgeries, or one in six across the whole country, were placed in the lowest two bands, only one in Worcester was ranked in band one – Severn Valley Medical Practice in Ingles Drive, St John’s.

The report, which is available at, expresses concerns that visitors were able to overhear other patient’s potentially sensitive information in the reception area as well as a reported lack of smokers being given help to kick the habit and the availability of appointments.

Concerns were also expressed around the amount of patients with diabetes who had been given an influenza immunisation, kidney test or foot examination within the past 12 months.

A spokesman from the practice said: “We aim to provide safe, high quality and compassionate care to all of our patients.

“We’re therefore disappointed to observe that the indicators CQC have chosen to use place us in band one.

“We’re aware of the six out of 38 indicators that have been highlighted and already have action plans in place to address these.

“We welcome the opportunity to share these with CQC inspectors when they visit.”

Every other practice in the city was ranked in band six apart from Dr Cullen and Partners in Fairfield Close, which was placed in band five following concerns around the availability of appointments and the amount of those with diabetes monitored regularly.

The only surgery in Malvern to rank below band six was Whiteacres Medical Centre in Maple Road, which was placed in band five for the availability of appointments.

Further afield, Ombersley Medical Centre was placed in band three for the amount of anti-inflammatory drugs ibuprofen and naproxen prescribed as well as the amount of patients with coronary heart disease and dementia.

A spokesman from NHS South Worcestershire Clinical Commissioning Group – the body responsible for arranging and paying for health services in the area – said the reports were not intended to be a judgement on the quality of care offered by the practices but rather to help the CQC plan its inspections.

Peter Pinfield, chairman of patient's watchdog Healthwatch Worcestershire, welcomed the report, saying: "By and large I think in Worcestershire we rank very highly.

"But we can't be complacent because among all the good work there are always some bad experiences," he said.

The CQC aims to inspect all GP surgeries by March 2016, with those rated in bands one and two to be inspected from next year.